The Practice conducts regular patient satisfaction surveys. In addition all our clinicians have annual appraisals.

From time to time the CQC carry out both pre-arranged and unexpected inspections of provider premises. To read the summary of their most recent reports, please click here:

Our most recent survey of patient feedback was conducted in March 2017 and can be found here: Patient and Colleague Feedback Report CFEP March 2017

advice

Prior to these visits, the last external survey of patient’s views was compiled by Patient Dynamics Ltd. These are some of the comments our patients’ made in this survey:

“Overall care from booking an appointment to aftercare is excellent.”

“Have been here for 10 years. Service is the best. Doctors are excellent.”

“Doctors always listen and treatment prompt and effective.”

“Staff always accommodating, friendly and there to help. You are treated as an individual. Everyone who works here is very attentive and patient, caring.”

“Care is a reality. Receptionists listen to demands and do their best.”

“The health centre is a good one stop solution for all our family.”

“All concerns are dealt with putting you at ease.”

“I’ve been a member since 1984 and have no complaints.”

“The nurse appointment very thorough.”

“Excellent doctor-patient relationship. The doctor has always listened, been patient and trusts my ability to manage my illness.”

“Everything is quick, effective, easy to understand and organised. Efficient and clean.”

“In general my GP has been extremely helpful over many years and I would recommend the Centre to anyone.”

The General Practice Assessment Questionnaire was developed at the National Primary Care Research & Development Centre for the 2005 GP contract to help practices find out what patients think about their care. In this year’s survey our scores for all questions were significantly higher than the GPAQ averages scores, against which our results have been compared.

We also have links below to earlier surveys, previously shown on this webpage.

2006/07 Survey (pdf document 24 KB) 2004/05 Survey (pdf document 20 KB)

GMC Patient Feedback for Doctor Jane Woyka

The General Medical Council (GMC) regularly conducts patient satisfaction surveys.

In December 2018, Dr Jane Woyka’s patients were asked for their views.

“The quality of attention all round has been excellent, whether I have consulted for a trivial matter or whether I have been referred for major surgery. Read more…

“Very gentle manner with our daughter.”

“Very happy with her expertise in menopause – such a welcome relief.”

“I feel extremely fortunate to be able to consult a GP of this quality. I am always incredibly well looked after and cared for, both medically and psychologically.”

“Dr Jane Woyka is friendly, helpful and a consummate professional.”

“Very detailed, thoughtful. Not judgemental.”

“I have had Dr Woyka for many years, now travel from elsewhere to see her – I always feel that she cares.”

“Long continuity of high quality care by individual doctors who know the whole family well. Read more…

“Professional, helpful and sympathetic – thank you!”

“I am very lucky to have a doctor like her. She always gets to the root cause and her advice is always spot on. She is also a very nice person.”

“Dr Woyka is very caring. You leave her surgery feeling confident that you have had excellent advice and help. She explains and answers your worries.”

“I have been seeing this doctor for several years and she is always very helpful, professional, polite and very pleasant to talk to.”

“For many years have visited the HHC and Dr Woyka has been so professional at all times.”

“Dr Woyka is understanding and compassionate and I feel relieved that I am under her care.”